Please find below our shipping and returns policy. Each of the shipping options is summarised for your convenience. Please take note of the insurance values of each shipping band as this will affect your claimable amount should the item get lost during transit.

Orders are dispatched Mondays to Fridays

Royal Mail 1st Class - upto 2kg.

Please note the MAXIMUM value of compensation claimable on this option is £ 36. Please bear this in mind when picking your shipping option.

Royal Mail 1st Class Recorded - upto 2kg.

Please note the MAXIMUM value of compensation claimable on this option is £ 36. Please bear this in mind when picking your shipping option.

Royal Mail Special Delivery - upto 2kg.

This option is guaranteed to be delivered next working day after despatch. If not, we can claim back the cost of postage and refund to you - please contact us if you require us to file a claim.The service is insured upto £ 500 normally but more insurance can be added

Special Delivery normally despatches on the day of ordering up to 3pm.

Parcelforce 48 Hour

Compensation claimable upto £150

Where a delivery weighs more than 2kg this will be the only delivery option available

PureCoolPC offers Free Delivery on orders over £ 150

International customers please email us for delivery quote 

Returns

PLEASE NOTE: We will only be able to accept the product return if..

• The Item has its original packaging and is free from damage.
• The Item is faulty or damaged and you wish to return for repair / replacement.
• The Item is complete and with all accessories where applicable.
• The Item is within 14 days of the original purchase and does not compromise the conditions above

All returns are to be accompanied by the senders name and address and reason for return.

We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.

pureCoolPC is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

Please advise our Customer Service Department of any problems with shortages or carrier damage within 3 days of receipt.  We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Items damaged in transit: Sending items back in their product packaging only is not enough; items to be returned should be properly protected on their journey back with all the packaging we used to send it to you, including the product packaging. If you send it back any other way you risk the item becoming damaged in transit and consequently you will lose all or part of your refund.